Refund Policy

Please note that the plants are grown in our nursery in Indonesia and we will always select the best plants to ship. In some cases even if the plant looks strong, it may be damaged during transit due to weather conditions or by transport handling, we understand that this can happen. All shipments leaving Indonesia are checked several times by our local authorities before leaving the country and repackaged by them, also when the factory arrives, they are controlled again at the destination (Phyto, customs, etc.) unpacking and packing, we understand this manipulation can cause damage to crops.

Oramicin has an extensive dispute resolution process that must be carried out before a refund is issued. All refund requests will be carefully considered and given at the discretion of Company Management.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it and in its original packaging. Please do not cut the leaves, divide the plant, or save any part of the stem. You will also need a receipt or proof of purchase.

To request a return, you can contact us at oramicin@gmail.com. Attach a picture of the item to the email. If your return is accepted, we'll send you instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs for plant returns will be borne by the customer. Don't forget to send us the tracking number.

You can always contact us for return inquiries at oramicin@gmail.com

 

Damage and problems

Please check your order upon receipt and contact us immediately if the item is damaged, damaged or if you received the wrong item, so that we can evaluate the problem and fix it.

 

Exceptions / non-refundable items

Certain types of items are non-refundable, such as perishable items (such as cut flowers, In-vitro or plants) unless previously approved by one of our sales team at oramicin@gmail.com

Unfortunately, we cannot accept returns on items sold or gift cards.

 

Refunds

We'll let you know once we've received and inspected your return, and let you know whether the refund was approved or not. If approved, your funds will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and send refunds as well. Refunds only cover factory costs that are refunded.