Terms of Services

Orders & Shipping:

  • All orders placed through this website are subject to confirmation and acceptance by Oramicin.
  • Oramicin may vary the price in the event of a price change or an error made by the supplier with reasonable prior notice to you. If Oramicin requests payment for a price increase, you may cancel the order by giving Oramicin notice, which must be received within seven days of the announcement of the increase.
  • Oramicin will deliver the goods you ordered to the address you specified in your order, within the agreed timeframe, subject to availability. If the item is not available, you will be notified by Ecuagenera as soon as possible. Anyone at the delivery address who received the goods will be deemed by Oramicin to be authorized to receive the goods.
  • Once the item has been delivered to you, you will own it and it will be your responsibility if it is lost or damaged. Oramicin reserves the right to limit sales to retail quantities when supplying retailers and distributors.

Returns & Refunds:

  • Please note that the plants are grown in our nursery in Indonesia and we will always select the best plants to ship. In some cases even if the plant looks strong, it may be damaged during transit due to weather conditions or by transport handling, we understand that this can happen. All shipments leaving Indonesia are checked several times by our local authorities before leaving the country and repackaged by them, also when the factory arrives, they are controlled again at the destination (Phyto, customs, etc.) unpacking and packing, we understand this manipulation can cause damage to crops.
  • Oramicin has an extensive dispute resolution process that must be carried out before a refund is issued. All refund requests will be carefully considered and given at the discretion of Company Management.

 

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition as when you received it and in its original packaging. Please do not cut the leaves, divide the plant, or save any part of the stem. You will also need a receipt or proof of purchase.

  • To request a return, you can contact us at oramicin@gmail.com. Attach a picture of the item to the email. If your return is accepted, we'll send you instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs for plant returns will be borne by the customer. Don't forget to send us the tracking number.
  • You can always contact us for return inquiries at oramicin@gmail.com.
  • Damage and problems

Please check your order upon receipt and contact us immediately if the item is damaged, damaged or if you received the wrong item, so that we can evaluate the problem and fix it.

 

Exceptions / non-refundable items

Certain types of items are non-refundable, such as perishable items (such as cut flowers, In-vitro or plants) unless previously approved by one of our sales team at oramicin@gmail.com

Unfortunately, we cannot accept returns on items sold or gift cards.

 

Refunds

We'll let you know once we've received and inspected your return, and let you know whether the refund was approved or not. If approved, your funds will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and send refunds as well. Refunds only cover factory costs that are refunded.

 

Prices & Payment:

 

  • For each online order, you must pay:
  1. The applicable price for the relevant goods confirmed by Oramicin, and
  2. The delivery and handling fees specified on the order at that time.
  • Your order and credit card details are safe and secure.
  • At this stage we can only accept payments using the methods stated on this web site.
  • We are unable to accept COD charges.
  • Payment must be cleared before the goods are dispatched unless you have prior approval from Oramicin.

 

Products:

  • All our products are sent to you in good condition and packaged correctly, we cannot guarantee the condition of the product on arrival.

Pictures:

  • Oramicin aims at including up-to-date pictures of all of the goods on this web site. However, our picture of the goods may differ from the actual goods.

Privacy:

  • Oramicin will comply with Oramicin Privacy Statement. Ecuagenera will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

Liability:

  • Any liability of Oramicin in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Oramicin be limited to:
  1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and
  2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Changes To Terms:

  • Each order is governed by the terms and conditions current when the order is placed. Oramicin may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable Law:

  • All purchases, and these terms and conditions, are subject to the laws of Indonesia.